Inn on Broadway Policies

Accessibility Policy

At the Inn on Broadway, we are committed to providing a welcoming and accessible experience for all guests. Our boutique hotel in Rochester, NY, offers accommodations designed to meet the needs of guests with disabilities.

Guest Accessibility

We offer ADA-compliant features, which include:

1. Wheelchair-accessible entryways and pathways
2. Designated accessible parking with ramp access
3. Lowered reception desk

Our Commitment to Accessibility

To ensure an inclusive experience, we:

1. Offer equal reservation access for guests with disabilities, available during the same hours and in the same manner as all other bookings.
2. Provide detailed descriptions of our hotel and guest room features to help guests determine if our accommodations meet their needs.
3. Work with third-party booking platforms to ensure accessibility information is available when possible.
4. Welcome guests with legitimate service animals in all areas of the hotel where guests are permitted.

If you require special accommodations or have specific needs, please call us directly at (585) 232-3595 so we can assist in selecting the best room for your stay.

Website Accessibility

We are committed to ensuring our website is accessible to all users, including those with disabilities. We strive to comply with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and other relevant standards under the Americans with Disabilities Act (ADA).

Our website undergoes periodic testing with assistive technology to improve accessibility. If you experience any accessibility issues while using our website or have questions about ADA accommodations, please contact info@innonbroadway.com or call (585) 232-3595.

We are dedicated to providing an inclusive and comfortable experience for all guests and appreciate your feedback as we continue to improve our accessibility efforts.